OpenDL IT Services

Your One Stop IT Provider

OpenDL is a complete one-stop-shop provider of managed IT solutions. We have four major lines of business:

• IT Services and Solutions
• Software and Systems Development & Integration
• Technology Sourcing for Hardware, Software, and Licensing
• Digital Dictation and Speech Recognition

OpenDL seeks to help corporations keep costs in check, while maintaining a high level of quality in their businesses. Outsourcing your IT needs is just one of the ways to improve the effectiveness of your firm. Outsourcing IT allows your business to focus on its core business objectives, while reducing operational costs and increasing profit margins.

We offer a full-range of support options to meet the needs of firms of all sizes and industries.

IT OUTSOURCING

OpenDL flexible IT outsourcing agreement lets you outsource as much or as little of your IT function as you like. Our commercial agreements range from purchasing blocks of support hours to be used as you need them, to a fixed monthly management fee covering all your IT needs.

Ultimate Care

The Ultimate Care agreement provides you with IT support for a fixed monthly fee. Support can cover a wide range of IT services.

Service Pack

The Service Pack agreement is based on blocks of pre-purchased block hours - either 50 or 100 depending upon your requirements. The hours can be used for any of our listed services or for one-off projects.

MAINTENANCE AND REPAIR

OpenDL's maintenance and repair service is designed to keep your multi-vendor environment operating at peak performance. Our service means there are no shocks or surprises, just a stable, available network managed at a fixed cost by the best professionals in the business.

What's more, we remove your risk of managing your IT infrastructure by carrying it ourselves, and providing you with an outsourced solution to manage and maintain specific systems - from routers and switches to entire IT departments - at a fixed monthly cost.

Hardware and application maintenance is critical to keeping your systems running. OpenDL offers 24/7/365 support to ensure continuous system availability, and our comprehensive hardware maintenance and warranty services are designed to protect your multi-vendor environment during both in-warranty and post-warranty periods.

Whether you want to upgrade your service for in-warranty machines or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.

Monthly Maintenance

To ensure your network continues to operate at its peak, OpenDL develops and implements a monthly maintenance procedure. Our standard procedure consists of the following tasks:

• Backup logs checked
• Trial restore performed to verify backup integrity
• System event or error logs checked
• Events arising from system event or error logs investigated
• Temporary files cleared
• Disk space checked
• System resources checked and recorded, including CPU usage, memory usage, paging, network usage etc
• Server disks scanned for viruses including macro viruses
• Viruses defined and updated if required (this is normally automated)
• Issues addressed surrounding server or client performance

All of the above tasks are documented and included in a monthly report. We'll discuss these standard tasks with you and include any other monthly maintenance issues specific to your network environment.

MANAGED DESKTOP

OpenDL's Managed Desktop takes the hassle out of computer maintenance and IT asset management. Computer maintenance is managed quickly, consistently, and easily - reducing your need to hire additional in-house staff to prevent IT problems.

We handle the distribution of software updates and security patches, and also provide you with an asset inventory of any IP-attached machines. Our automation of supplying patches, updates and new virus definitions solves the problem of updating software for remote workforces. And our remote access features support diagnosing and controlling PCs remotely.

OpenDL's Managed Desktop also offer remote data backup services, reducing your IT management costs while enhancing the protection of your business-critical information and providing a valuable Disaster Recovery benefit.

OpenDL's Managed Desktop your mid-sized business is free to concentrate on it core business functions and growth initiatives, without the day-to-day distractions of maintenance matters.